Processing Orders are prepared after payment is verified.

Rates Domestic shipping is free over the current threshold; otherwise, a flat fee applies. International shipping has its own threshold and flat fee. Exact shipping is shown at checkout before you pay.

Delivery Delivery times are estimates and are not guaranteed. Once shipped, you'll receive tracking by email.

Shipping Protection (optional) Shipping Protection is an optional, store-backed service — not third-party insurance — that you may add at checkout for a small fee based on your order total. It is off by default and never pre-selected.

**What it covers:** with protection added, if your order is lost in transit, stolen after delivery, or arrives damaged, we will replace the affected items or refund them, at our discretion.

**What it does not cover:** orders shipped to an incorrect or incomplete address you provided; packages marked delivered by the carrier and not reported within the claim window; items damaged by misuse after delivery; and delays alone (a late but delivered package is not a covered loss).

**How to file a claim:** contact support@vantalabsresearch.com with your order number within 14 days of the delivery date (or expected delivery date for a lost package). Include photos for damage claims. We may ask you to complete a short carrier claim statement.

**Refund behavior:** an approved claim is resolved by replacement or refund of the affected items. The protection fee itself is non-refundable once an order has shipped. If you did not add protection, lost/stolen/damaged shipments are handled case-by-case at our discretion and are not guaranteed.

Issues For lost, delayed, or damaged shipments, contact support@vantalabsresearch.com with your order number.